Engineering Schedular

(Customer Service Coordinator)

Job ID: 32620
Salary: circa £26,000 per annum

Monday – Friday 8:30am –5:00 pm
Full Time – Permanent

Bromsgrove

Role Overview:

To provide administration and planning support within the Customer Service Centre to meet or exceed Business and Customer requirements which will heavily involve supporting the engineering teams schedules. You will need to ensure paperwork and database accuracy whilst following documented procedures and agreed scope of work.

Customer Service Coordinator

Main Duties and Responsibilities:

• Planning, booking and scheduling of jobs for Field Service Engineers and Back to Base Engineers as required.
• Liaise with team members, Field Service Engineers and all internal Departments as required.
• Ensuring incoming calls are answered and managing outbound calls to Customers and engineers.
• Dealing with Customer queries and requests.
• Booking travel & accommodation requirements for engineers.
• Assist with preparation of and amending of quotations where required.
• General administration tasks within the department.
• To use Odoo within the Department and ensure that jobs are updated as required.
• Invoicing of Jobs, where required, in the Department
• Adhere to correct work processes within the Department.
• Ensure Calendars are updated and maintained within the Planning Team and Field Service Engineers
• Provide cover for the reception area when required, including meeting and greeting clients.
• Adhering to the daily requirements of the Business Support & Customer Service Department, ensuring tasks are completed and followed through.
• Collating information and producing statistical reports for business and operational needs, as required.
• Ensure the Department maintains a tidy and safe work area.
• Ensure full compliance at all times with quality management systems and Health and Safety systems to meet the requirements of all company and external standards as appropriate.

Customer Service Coordinator

Benefits/ Other

• 20 days annual holiday plus 8 bank holidays.
• Discretionary company bonus scheme.
• Company cash plan.
• Company pension.
• Health & wellbeing programme.
• On-site parking

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.